Hi linda dattoli, thank you for your inquiry.
The SIM serial you've input is incorrect. Kindly send us the complete first 20-digit SIM serial numbers printed on your SIM through email at email@example.com.
Thanks and we look forward to your response. :)
Hi Natalie, thanks for your inquiry. Please try to reboot your Moochies Watch and see if the services will work now from your end, you may also want to try using it outside to make sure you are getting a good reception.
Thanks and let me know when you need further assistance, we are happy to help you! :)