Hi Tanya. Hope you are well.
It seems you are having an issue with your app. Unfortunately, we can only support the connectivity in the network of the SIM Card. Moochies are the expert with the App and Device issues. We highly suggest you contact Moochies directly. Please email them at firstname.lastname@example.org.
Thanks and let us know how you go with Moochies.
Thank you for your message.
Upon checking your account, it seems you were able to use your Moochies last 25th in the morning til today. Can you confirm if you have paired it with the app and completed set up? Our chat line is open, please feel free to get in touch and we'd be happy to assist you.
Thank you! :)