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Arrows not working

Hi. The side arrows are not working on my daughters watch, its fully charged and can use the sos button but cannot scroll through with the arrows?
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HI Priscilla,

Thank you for your inquiry.

Sorry to hear about this issue. I would suggest you contact Moochies directly so they can give you assistance with this. Apologies, as we can't provide a fix since this is a device issue. They have experts to assist you better with your issue on the watch. You can email them at

Thank you and have a great day! ☺

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