Thank you Kylie Riley. Apologies for any inconvenience and misunderstanding.
This was a system error and we are assuring of getting a fix. We want to keep you happy and we'll let you know once this has been settled.
Thanks again! :)
Hi Dear Customers,
I hope you are all well and we do sincerely apologise for the inconvenience.
First of all, yes, your plan for your Moochies is $9.95 per month which has included calls and data. The Billing has applied your monthly plan fee of $9.95 for the month of January, which you can see from your charges. Please, kindly understand that this is not a scammy thingy, our Billing had run an error and we are getting a quick fix to this. Your automatic recharges were applied to your account credit and if you can check your Account Dashboard, you will see these charges. The error will be fixed soon and the redundant charges will be refunded or reversed to your banks, CC, etc.
Thank you very much and please stand by for the solution. Again, we are deeply sorry for this. We will surely inform you with any improvements of this issue.