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Refunded Waiting - Nothing received

On The 16th Jan, we called you to activate a sim card sent by Moochie watch.

You activate Sim but it would not work in our area as 2g is no longer available in our area,

I spoke to your staff the same day and they said they will cancel sim and issue a refund as they confirmed the 2g sim would not work..

I still waiting for the $10.00 refund..

Please advise