Hi Karl, thank you for getting in touch.
Upon checking the services of your number, it shows active and fully operational. Can you please advise if you have tried uninstalling and reinstalling the app, then logging in again?
Please also take note of the following tips from this link - http://bit.ly/2Do1Q5R
Thank you and I'll look forward to your response. :)
Thank you for your reply, Karl.
Sorry to hear you're experiencing this inconvenience. Does your wife operate the same app and Moochies watch?
Have you checked the link I sent you? If the tips still won't work, kindly contact Moochies Team directly - email@example.com as they are the app and device provider for your Moochies.
Rest assured that all are active on our end for the services of your SIM. Please advise.