6 days ago I asked to send me replacement microSim - no response
I called several times - no response
I went to website and applied for new plan, hoping that will trigger a new sim - no response
I wonder if this company is still alive...
The new support platform goes live tomorrow
Yes we are alive
I am extremely sorry regarding your experience, we are having a lot of growing pains in moving support locally and introducing a new platform to increase our service - which, stating the obvious, you have not received
If you are still interested in dealing with us please let us know
Once again I am very sorry
I request to reverse my last payment of $15.
I made it hoping that will bring me new sim mini card.
But it did not.
I do not want the service without a service
I logged a claim through my bank. I am happy to close it if the transaction is reversed.
I'm having the same problem, 1 dead sim card, multiple tickets put into customer care and a call to customer service, all unanswered. Will be taking my business to C Mobile in the very near future
pathetic service from kiss mobile , you people need to be closed down!, customer service is the key to survival.
First, I want to thank you all for your feedback.
We apologise greatly for the negative experiences you've had. We have been working hard to improve our services to serve you better. We now have a live chat option in the website and support portal. You may also lodge a ticket and we are keen to respond to them as quickly as possible.
We thank you for staying with us and we look forward to offering greater service now and in the future.
Hi Chintaka - I assume that you have activated your sim at KissMobile (not on your mobile), as per their instruction. Did you contact any other provider ( Your data plan) to let them know you lost your sim? They may have deactivated your sim to protect you from excess charges. In my experience, Kissmobile has been very good (no, I am not getting paid for endorsement) with their response.
Hope you are well and thanks for reaching out.
We have replied to your ticket regarding your concern. Please let us know if you are still having issues with your service, we are here to assist.
Thanks and we look forward to your response.
Thank you so much for your feedback and we appreciate it greatly.
Thanks for your support.
Get Lisa on the job and she will never let you down
Thank you so much Henry for your feedback. We are continuously improving our system and services to serve you better. :)