Once the watch is ON, there might be 3 different symbols beside the network bars:

  • 'R' for roaming,
  • 'E' that stands for 2G network when the watch cannot get 3G network
  • 'H' stands for 3G network. (THIS SHOULD BE THE SYMBOL YOU MUST GET ALL THE TIME if the watch is working properly).

If by any chance, you are getting that R (for roaming option), this will prevent the watch from working. Simply go to the MENU of the watch and check the last option (when swiping the watch screen to the right, until you reach DEVICE). Then, swipe the screen up, and you will see ROAMING option there - and that box should NOT be 'marked'.

If you have further questions regarding your account billing, please feel free to contact us at support@kissmobile.com.au.