Don’t want Voicemail?

Follow the instructions below to find out how to turn off call diversions to Voicemail from your phone.

What it costs

There’s no cost to use these steps to switch Voicemail off when you are on any Unlimited Plans.

How to do it

Step 1

Call '1210' from your phone to stop calls being diverted to Voicemail when your phone isn’t answered, is unreachable or engaged.

Step 2

With Voicemail now off, calls will divert to Call Catcher instead.

If you also want to turn that off, call ‘121600’ (free call only when on Unlimited Plans) and select option ‘2’.

Important info

  • If you’ve found that all incoming calls go straight to Voicemail and your phone doesn’t ring, try dialing '1213' instead of the instructions above. '1213' will remove an all calls diversion to Voicemail.
  • If you want to switch Voicemail back on for when your phone isn’t answered, is unreachable or engaged, dial '1211'
  • In Unlimited Plans, there is no charge for 1210 / 1213 / 1218 / 1219 calls and there is a charge in PAYG Plans.